phcom Privacy Policy

When you register and use the phcom platform, we collect several categories of personal information necessary to provide you with a safe, reliable, and enjoyable gaming experience. The types of data we collect include the following:

• Account information: Your full name, date of birth, email address, mobile number, and a username and password of your choosing are collected at the point of registration. This information is required to verify your identity, create your account, and ensure you meet the minimum age requirement of 18 years.
• Identity verification documents: To comply with regulatory requirements and prevent fraud, we may request a government-issued ID, proof of address, or other documents when processing withdrawals or reviewing your account.
• Financial and payment information: Details related to your deposits and withdrawals — including your preferred Philippine Peso (PHP) payment channel, transaction reference numbers, and account details associated with local e-wallets or bank transfers — are recorded to process and reconcile your transactions accurately.
• Device and browser data: We automatically collect technical information such as your IP address, device type, operating system, browser type and version, screen resolution, and mobile network information whenever you access the platform. This data helps us optimise the platform for mobile users across the Philippines.
• Usage data: We record information about how you interact with the platform, including pages visited, games played, session duration, betting history, bonus activity, and login timestamps. This data is used to improve our services and detect unusual account activity.
• Cookies and tracking data: We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse platform performance. Further details are provided in the Cookies section of this policy.

We only collect data that is necessary and proportionate to the purposes described in this policy. You are not required to provide any information beyond what is needed to register and use the platform, though providing incomplete information may limit your access to certain features such as withdrawals.

phcom uses the personal data we collect for the following specific and legitimate purposes. We do not use your data for any purpose that is incompatible with those listed here, and we do not sell your personal information to third parties for marketing purposes under any circumstances.

• Account management: To create, maintain, and secure your player account, verify your identity, and ensure the integrity of the registration process.
• Transaction processing: To process your deposits and withdrawals in Philippine Peso, verify payment details, and maintain accurate financial records for your account.
• Platform delivery and improvement: To provide you with access to our sportsbook, slots, live casino, and bingo products; to personalise your experience; and to continuously improve the performance and reliability of the platform.
• Customer support: To respond to your enquiries, resolve disputes, and assist with account-related issues.
• Legal and regulatory compliance: To comply with applicable Philippine laws and regulations, including age verification, anti-money laundering (AML) obligations, and data protection requirements under the Data Privacy Act of 2012.
• Fraud prevention and security: To detect and prevent fraudulent activity, identify unusual betting patterns, and protect both you and phcom from unauthorised access or abuse.
• Promotions and communications: To send you information about promotions, bonuses, or platform updates that may be relevant to you, where you have consented to receive such communications. You may opt out of marketing messages at any time.

All data processing activities carried out by phcom are grounded in a lawful basis, which may include the performance of a contract, compliance with a legal obligation, or our legitimate interests in operating a secure and well-functioning platform for Filipino players.

phcom does not sell, rent, or trade your personal information to third parties for their own commercial or marketing purposes. However, in order to operate our platform effectively and to comply with legal obligations, we may share certain data with trusted third-party service providers and relevant authorities under strictly defined circumstances. Any third party that receives your data is required to handle it securely and only for the specific purpose for which it was shared.

We may share your data with the following categories of third parties:

• Payment processors and financial institutions: To facilitate deposits and withdrawals in Philippine Peso via your chosen payment method — including local e-wallets and bank transfer providers — we share the minimum necessary transaction and identity information with our payment service partners.
• Game content providers: Where games are supplied by licensed third-party software vendors, limited technical session data may be shared with those providers to deliver and record gameplay correctly.
• Identity and fraud verification services: We may use third-party identity verification providers to confirm the accuracy of documents submitted during account verification or as part of our AML compliance process.
• Regulatory and law enforcement authorities: If required by Philippine law, a court order, or a request from a competent regulatory authority, we may disclose your data. We will only do so to the extent required and will inform you where it is legally permissible to do so.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by phcom may have access to relevant data in the course of providing their services, subject to strict confidentiality obligations.

We do not authorise any third party to use your personal data for purposes beyond those necessary to perform their specific function. All third-party arrangements are governed by data processing agreements that include appropriate privacy and security requirements consistent with applicable Philippine law.

As a data subject under the Philippine Data Privacy Act of 2012, you have meaningful rights over your personal information held by phcom. We are committed to upholding these rights and will respond to your requests within the timeframe required by applicable law. To exercise any of the rights listed below, please contact our support team using the details provided at the end of this policy.

• Right to access: You have the right to request a copy of the personal data we hold about you, along with information about how it is used and with whom it has been shared.
• Right to correction: If any of the personal data we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it without undue delay.
• Right to erasure: In certain circumstances — such as when data is no longer necessary for the purpose for which it was collected, or where you withdraw consent — you may request that we delete your personal data. Please note that some data may need to be retained to comply with legal obligations even after a deletion request.
• Right to object: You have the right to object to certain types of data processing, including the use of your data for direct marketing purposes. If you object, we will stop processing your data for that purpose unless we have compelling legitimate grounds that override your interests.
• Right to data portability: Where applicable, you may request a copy of your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.
• Right to lodge a complaint: If you believe that phcom has handled your personal data unlawfully or in breach of the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

phcom will not discriminate against you for exercising any of the rights listed above. Exercising your rights will not affect your ability to use the platform, except in cases where the data requested to be deleted is strictly required for account operation or legal compliance.